Store Policies

PAT AREIAS ONLINE STORE POLICIES

  • RETURNS AND EXCHANGES
  • REPAIR POLICY
  • SHIPPING
  • LEAD TIMES

RETURN & REFUND POLICY

If you are unhappy with *any item you have purchased from us, you may return it to us within 30 days of purchase for store credit or an exchange.

  • Items must be returned in their original packaging and condition. We cannot accept COD deliveries.
  • All international orders are final sale and cannot be returned for credit, unless you come in to one of our stores.
  • *Sale items are final sale -- no returns or exchanges

To return or exchange an item, please send an email to mainoffice@patareias.com or call (831) 626-8668.

Please send returns or exchanges to:
Pat Areias Sterling
Online Store Returns
RA # ____________
10120 Eddy Road
Carmel, CA 93923

For your protection, we recommend that you insure the package for the purchase amount. Pat Areias Inc. is not responsible for items damaged or lost in transit.

You will be notified when we receive your item and a store credit will be applied to your account.

Custom orders are NOT returnable nor exchangeable. This includes items created specifically for you, or any item that we alter to your specifications, including (but not limited to) necklace chain lengths, bracelet lengths, etc.

If you are returning an item because it is damaged or defective or you received an incorrect product, please contact us immediately.

DOMESTIC SHIPPING

We ship to the USA with USPS Monday-Friday for $10.00.  A tracking number with a delivery date will be provided once we ship your package. 

Please note that lead times are unaffected by shipping times.

RUSH SHIPPING DOMESTIC

Expedited shipping with UPS 2nd Day Air is a flat rate of $20.00.

Please note that lead times are unaffected by expedited shipping; if you need something that's available right away, please contact us--we're glad to help!

INTERNATIONAL SHIPPING

To place an international order, please contact our customer service department at mainoffice@patareias.com or call us at (831) 626-8668. Shipping cost will vary by location.

All international orders are final sale and cannot be returned for credit, unless you come in to one of our stores in person. Customers are responsible for all duties, taxes and customs fees.

REPAIR POLICY

We stand behind the quality of our merchandise and do our best to accommodate repair requests.  Due to the nature of our products, some components may not be repairable. The cost of a repair varies depending on the item and specific damage. 

Should you need a repair on one of your Pat Areias pieces please contact us via email or phone, as it will be dealt with on a case by case basis. Email us at mainoffice@patareias.com  or call (831) 626-8668 to arrange a repair on your Pat Areias piece.

Photo submission may be required for your repair request both in store and online.

For your protection, we recommend that you insure the package for the purchase amount. Pat Areias Inc. is not responsible for items damaged or lost in transit. 

As a courtesy, we clean and polish all pieces we repair and therefore recommend sending sets together (like 3 piece buckle sets and both earrings--even if only one element is in need of repair).

 

LEAD TIMES

Each Pat Areias piece is individually handmade. Very frequently, we have the items on your order in stock in. However, occasionally the item will need to be made at the time of order. Our lead time is between 1-5 weeks depending on the item's availability. We understand how difficult shopping online can often be, so if you have any questions regarding a specific item's availability, or you need something that's available right away, please contact us--we're glad to help!