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Shipping & Returns
We ship to the USA with UPS Monday-Friday for $10.00. A tracking number with a delivery date will be provided once we ship your package.
Please note that lead times are unaffected by shipping times; if you need something that's available right away, contact us--we're glad to help!
RUSH SHIPPING DOMESTIC
Expedited shipping with UPS 2nd Day Air is a flat rate of $20.00.
Please note that lead times are unaffected by expedited shipping; if you need something that's available right away, contact us--we're glad to help!
To place an international order, please contact our customer service department at firstname.lastname@example.org or call us at (831) 659-2000. Shipping cost will vary by location.
All international orders are final sale and cannot be returned for credit, unless you come in to one of our stores in person. Customers are responsible for all duties, taxes and customs fees.
ONLINE RETURN POLICY
If you are unhappy with any item you have purchased from us online, you may return it to us within 30 days of purchase for store credit or exchanges.
We only accept returns for purchases from our online store. Products purchased through our retailer locations must be returned to that location and are subject to the retail store’s return policy.
Items must be returned in their original packaging and condition. We cannot accept COD deliveries.
All international orders are final sale and cannot be returned for credit, unless you come in to one of our stores.
*Sale items are final sale -- no returns or exchanges
To return or exchange an item, please send an email to email@example.com or call (831) 659-2000 to request a return authorization (RA) number. Items cannot be accepted for return without an RA number.
Please send returns or exchanges to:
Pat Areias Sterling
Online Store Returns
RA # ____________
10120 Eddy Road
Carmel, CA 93923
Please make sure to write the RA number on the outside of the package to ensure the delivery is accepted.
For your protection, we recommend that you insure the package for the purchase amount. Pat Areias Inc. is not responsible for items damaged or lost in transit.
Credits are refunded via the original method of payment upon receipt of the item. Refunds do not include shipping costs. You will be notified via email once the return is processed.
Custom orders are NOT returnable nor exchangeable. This includes items created specifically for you, or any item that we alter to your specifications, including (but not limited to) necklace chain lengths, bracelet lengths, etc.
If you are returning an item because it is damaged or defective or you received an incorrect product, please contact us immediately.